Effective Date: January 23, 2025

At DigiShark, our primary goal is to deliver high-quality PR and digital marketing services tailored to meet your unique needs. We value your trust in our services and strive to ensure your satisfaction. This Refund Policy outlines the terms and conditions regarding refunds for services purchased from DigiShark.

1. Service-Based Refund Policy

Due to the nature of our work, DigiShark provides customized PR and marketing solutions. As such, refunds are subject to the following guidelines:

  • Initial Consultation Fees: Fees for initial consultations or strategy sessions are non-refundable, as they involve our time, expertise, and resources.
  • Project Deposits: Any deposits made to commence a project or campaign are non-refundable once work has begun. This ensures compensation for the time and resources invested in your project.
  • Partially Completed Projects: For projects canceled midway by the client, refunds may be issued at DigiShark’s sole discretion, depending on the work completed. Administrative and service fees may be deducted.

2. Eligibility for Refunds

Refunds will only be considered under the following circumstances:

  • A significant delay in project delivery caused solely by DigiShark (excluding delays resulting from client-side approvals or inputs).
  • The inability of DigiShark to provide agreed-upon deliverables outlined in the signed service agreement.
  • Technical errors or billing mistakes resulting in overpayment.

3. Non-Refundable Services

The following services are non-refundable once initiated or delivered:

  • Digital advertising budgets managed by DigiShark (e.g., paid campaigns on Google, Facebook, etc.).
  • Content creation services (press releases, blogs, social media posts, etc.) after drafts have been delivered.
  • Media placements, as outcomes depend on third-party publishers and platforms.
  • Customized strategies or reports provided as part of our service.

4. Refund Request Process

To request a refund, please follow these steps:

  1. Submit a Request: Contact us at [Insert Contact Email] within [Insert Timeframe, e.g., 7 days] of the issue or billing date. Provide details about your project and reason for requesting a refund.
  2. Review Process: DigiShark will review your request within [Insert Timeframe, e.g., 7 business days]. We may contact you for additional details or clarification.
  3. Resolution: If approved, refunds will be processed within [Insert Timeframe, e.g., 14 business days] to the original payment method.

5. Dispute Resolution

If you are not satisfied with the outcome of your refund request, we encourage you to contact us to discuss your concerns. We aim to resolve disputes amicably and prioritize your satisfaction.

6. Changes to This Policy

DigiShark reserves the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page with an updated effective date. Clients are encouraged to review this page periodically for updates.

7. Contact Us

If you have any questions about this Refund Policy or need assistance, please reach out to us:

DigiShark PR Agency
Email:hello@digishark.fr

We appreciate your understanding and commitment to partnering with DigiShark for your PR and digital marketing needs.